For Parent Standard Terms At EDIMBIBE LEARNING PRIVATE LIMITED (Tutrust Academy), we offer flexible options to ensure satisfaction if you or your child decide to discontinue any paid classes.
Options Available to Parents
- Teacher Replacement
- Free replacement of the teacher (subject to the availability of an alternate teacher).
- Please provide at least two weeks’ advance notice for a teacher change request, where possible.
- Class Transfer
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- Transfer the remaining balance to another class with Tutrust Academy for the same student or a sibling.
- Refund of Pending Balance
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- If Options 1 and 2 are not viable, a refund of the pending balance is issued with a 3.5% deduction to cover bank charges.
- Refunds are processed on a pro-rata basis, i.e., completed classes are deducted, and the balance for pending classes is refunded.
Refund Terms
- A full refund or make-up classes will be provided for any classes canceled or missed by Tutrust Academy or the teacher.
- If you miss three consecutive classes without prior communication, the class fees will be forfeited, and the teacher or Tutrust Academy reserves the right to cancel the classes.
- If a learner has not joined the meeting 10 minutes after the start time, the teacher may cancel the meeting at their discretion. This will be treated as a missed class, and no refund will be issued.
- Missed Classes:
- For group classes, missed sessions are considered regular classes. Make-up sessions will be arranged on a best-effort basis.
- For private lessons, parents must notify Tutrust Academy at least 24 hours in advance for rescheduling or cancellations. Rescheduled classes should be conducted within the same week.
- Requests made with less than 24 hours’ notice will be handled on a best-effort basis. Otherwise, missed classes will be considered regular sessions.
- Delay in Joining Class:
- The teacher will only conduct the class until the scheduled end time, regardless of delays caused by the student.
- Refund Rules for Group Classes with 2 Students:
- Parents will forfeit the remaining balance if they choose to discontinue the classes.
Processing Time for Refunds
Refunds generally take 5-7 working days to process.
Policy Revisions
Tutrust Academy reserves the right to revise or amend the refund policy at any time without prior notice.
Happiness Guarantee
We prioritize a positive learning experience. If any issues arise:
- First: Attempt to resolve the matter directly with the teacher.
- Next: If you are still unsatisfied, contact us at
contact@tutrustacademy.in or +91 7827056756, and we will do our best to resolve the issue.
Conclusion
At EDIMBIBE LEARNING PRIVATE LIMITED (Tutrust Academy), your educational success and satisfaction are our priorities. This policy ensures continued access to quality tutoring and support throughout your journey with us.
Thank you for choosing Tutrust Academy as your educational partner!